At Frenchie Item, your satisfaction is our top priority. If any issues arise with your order, we’re here to help make it right.

Product Delivery & Refunds

If your order hasn’t arrived within the guaranteed timeframe (60 days) — excluding our 2–5 day processing period — you may request a refund or reshipment.
Received the wrong item? You can also request a reshipment or full refund.
If you no longer want the item you received, you may request a refund, but the item must be unused and returned at your expense.

Easy Returns – 14 Days

You have 14 days from the date of delivery to return an item if you’re unsatisfied.
Simply email us at help@frenchieitem.com, and we’ll guide you through the process.
Once we receive the returned item, we’ll issue a full refund.

Order Cancellation or Modification

Need to change or cancel your order? No problem.
You have 12 hours from the time of purchase to contact us at help@frenchieitem.com.
After that, if your order has already shipped, you’ll need to return the item for a refund (excluding shipping fees).

Refund Eligibility

Refunds may not be granted under the following conditions:

• Incorrect address provided during checkout

• Delays or issues due to customs, natural disasters, or other events beyond our control

Refund requests must be made within 15 days after the guaranteed 60-day delivery period expires.
To request a refund, please contact us through the Contact Us page.

Exchanges

Need a different size or item?
Please reach out to us before sending anything back. We’ll assist you with the exchange process.
Unauthorized returns may not be accepted.

Lost or Undelivered Packages

Frenchie Item is not responsible for lost or undelivered packages due to incorrect shipping addresses.

Refund Processing

Once approved, refunds are processed promptly and issued to your original payment method within 14 days.

If you have any questions or concerns, feel free to reach out at help@frenchieitem.com — we’re always happy to help!